Please call 111 if you need emergency medical attention

If you need medical help between the hours of 6.30pm and 8am there are many services in place to treat people who urgently need healthcare, but it isn’t a serious or life threatening emergency.

If you are unsure of the service you need, or need immediate medical advice you should call NHS 111. They can give you advice and if you need to speak directly to a health care professional then they are available on the other end of the phone, whatever the time of day or night.

Walk in services are also available at Loughborough Urgent Care Centre.

If you do need to go to the emergency department, please think about if you can manage to get there using your own transport, or a taxi. Ambulances in the area will always prioritise the most serious cases first, so if your condition is not serious or life threatening and it’s safe to do so, we would recommend seeing if you can get family or friends to help you get to the emergency department. If you’re not sure, ring NHS 111 and they will advise you.

Please do not book an appointment or attend the GP Practice if: You think you might have coronavirus or in the last 14 days you've been to a country or area with high risk of coronavirus or you've been in contacts with someone with coronavirus instead call 111 if you need to speak to someone or use the NHS111 online coronavirus service

Castle Mead Medical Centre awarded GOOD in all categories  from Care Quality Commissioning please follow link for the report


You can now access online to your summary card record information which is uploaded to the spine giving emergency services access to the very basic information regarding your allergies etc, and medical records by clicking the request button once you have accessed your online account. For Access to your online account please speak to one of our receptionist who will advice you on what you need to do.

The Summary Card Record is vital to the emergency services if you were to be unfortunate and not be conscious or enable to speak when admitted to hospital or an urgent care centre.

Alternatively you can request Access to your medical records by filling in the application form below and receiving paper copies of your notes, please be aware for this there is a charge detailed on the application form.

There are certain circumstances in both ways of accessing your records where a doctor may feel that it would not benefit you, but in those circumstances other arrangements can be made for you to view your notes in the prescence of a clinician who can explain the terminology etc.



Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website