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Please call 111 if you need emergency medical attention

If you need medical help between the hours of 6.30pm and 8am there are many services in place to treat people who urgently need healthcare, but it isn’t a serious or life threatening emergency.

If you are unsure of the service you need, or need immediate medical advice you should call NHS 111. They can give you advice and if you need to speak directly to a health care professional then they are available on the other end of the phone, whatever the time of day or night.

Walk in services are also available at Loughborough Urgent Care Centre.

If you do need to go to the emergency department, please think about if you can manage to get there using your own transport, or a taxi. Ambulances in the area will always prioritise the most serious cases first, so if your condition is not serious or life threatening and it’s safe to do so, we would recommend seeing if you can get family or friends to help you get to the emergency department. If you’re not sure, ring NHS 111 and they will advise you.

Castle Mead Medical Centre awarded GOOD in all categories  from Care Quality Commissioning please follow link for the report https://www.cqc.org.uk/location/1-584924244

Practice Management

Mr Nick Cameron (m)

Nick joined Castle Mead Medical Centre in April 2022 and has 12 years experience in the NHS including 5 years as a Practice Manager.

Part of his role is Complaints Manager. Should you wish to make a complaint at anytime, please speak to one of the reception team and if they cannot help you with your issue they will they will record your complaint and book a call back with Nick.

If Nick cannot help you with the issue he will ensure that your complaint is processed and fully investigated as per Castle Meads Complaints Policy. 

Nick is a huge rugby union fan and being born in Leicester has been a Tigers fan from Birth.

Mrs Denise Luton (f)

Administration

Mrs Samantha Blower (f)

Samantha has a vast knowledge of the systems that run in our practice and keeps the system rolling with her IT expertise

Mr Matthew Jones (m)
Mrs Jess Frith (f)
Mr Ben Senior (m)

Reception

Mrs Julie Morgan (f)

Senior reception supervisor

Mrs Julie Glover (f)

Reception supervisor

Mrs Gill Chatfield (f)
Mrs Julie Griffiths (f)
Mrs Shirley Moore (f)
Mrs Louise Hutt (f)
Mrs Tracey Gandy (f)
Miss Faye Makepeace (f)
Mrs Lisa Campbell (f)

Secretaries

Miss Emma Jones (f)

Team Leader in the admin office

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website