Fitness to fly/Travel

Please call 111 if you need emergency medical attention during this time:

If you need medical help while we are closed there are many services in place to treat people who urgently need healthcare, but it isn’t a serious or life threatening emergency.

If you are unsure of the service you need, or need immediate medical advice you should call NHS 111. They can give you advice and if you need to speak directly to a health care professional then they are available on the other end of the phone, whatever the time of day or night.

Walk in services are also available at Loughborough Urgent Care Centre.

If you do need to go to the emergency department, please think about if you can manage to get there using your own transport, or a taxi. Ambulances in the area will always prioritise the most serious cases first, so if your condition is not serious or life threatening and it’s safe to do so, we would recommend seeing if you can get family or friends to help you get to the emergency department. If you’re not sure, ring NHS 111 and they will advise you.

Castle Mead Medical Centre awarded GOOD in all categories  from Care Quality Commissioning please follow link for the report

Practice Management

Mrs Alison Ellis (f)

AMSPAR Diploma in Practice Management passed with Credit in April 2004 (under her previous name Proctor)

Alison joined the NHS in 1998 as a receptionist, progressing to assistant manager and gaining 8 years experience as Practice Manager before joining the practice in 2009.

Part of her job role is Complaints Manager. Should you wish to make a complaint at anytime, please ask to speak with the Practice Manager. She will record your complaint in writing and ensure that it is fully investigated.

Mrs Denise Luton (f)


Mrs Samantha Blower (f)

Samantha has a vast knowledge of the systems that run in our practice and keeps the system rolling with her IT expertise

Mrs Tania Parsons (f)
Mr Matthew Jones (m)


Mrs Julie Glover (f)

Reception supervisor

Mrs Julie Morgan (f)

Senior reception supervisor

Mrs Sheila Ableson (f)
Mrs Julie Griffiths (f)
Mrs Shirley Moore (f)
Mrs Louise Hutt (f)
Mrs Lisa Campbell (f)
Miss Nicole Johnson (f)


Miss Emma Jones (f)

Team Leader in the admin office

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website