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Fitness to fly/Travel

Please call 111 if you need emergency medical attention during this time:

If you need medical help while we are closed there are many services in place to treat people who urgently need healthcare, but it isn’t a serious or life threatening emergency.

If you are unsure of the service you need, or need immediate medical advice you should call NHS 111. They can give you advice and if you need to speak directly to a health care professional then they are available on the other end of the phone, whatever the time of day or night.

Walk in services are also available at Loughborough Urgent Care Centre.

If you do need to go to the emergency department, please think about if you can manage to get there using your own transport, or a taxi. Ambulances in the area will always prioritise the most serious cases first, so if your condition is not serious or life threatening and it’s safe to do so, we would recommend seeing if you can get family or friends to help you get to the emergency department. If you’re not sure, ring NHS 111 and they will advise you.

Castle Mead Medical Centre awarded GOOD in all categories  from Care Quality Commissioning please follow link for the report


We're here to help

We can help sort out problems or questions you have about any aspect of the services made available by NHSLeicesterCity or NHSLeicestershireCounty and Rutland. Our team can be contacted by patients, their relatives, friends or carers by phone, fax, letter or email. Customer Services incorporates the Patient Advice and Liaison Service (PALS). Our role includes:

  • advice and support to patients, their families and carers
  • where to come if you have comments or suggestions about the NHS
  • assistance with sorting out problems quickly on your behalf
  • contact details for further help, such as voluntary organisations
  • registering with or changing your GP or NHS dentist
  • explaining prescription, dental and other charges

How to contact us

For help and general enquiries, write to:
Customer services team

St John's House

30 East Street

Leicester LE1 6NB


Telephone us on: 0116 295 7011
Fax us on: 0116 295 1457

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website