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OUR WEBSITE IS CURRENTLY BEING UPDATED TO ENSURE THE INFOMRMATION ON IT IS ACCURATE - PLEASE BE PATIENT - ANY BLANK OR INFO IN RED IS OUT OF DATE AND YOU SHOULD CONTACT THE SURGERY TO CONFIRM YOUR REQUIERMENTS

Please call 111 if you need emergency medical attention

If you need medical help between the hours of 6.30pm and 8am there are many services in place to treat people who urgently need healthcare, but it isn’t a serious or life threatening emergency.

If you are unsure of the service you need, or need immediate medical advice you should call NHS 111. They can give you advice and if you need to speak directly to a health care professional then they are available on the other end of the phone, whatever the time of day or night.

Walk in services are also available at Loughborough Urgent Care Centre.

If you do need to go to the emergency department, please think about if you can manage to get there using your own transport, or a taxi. Ambulances in the area will always prioritise the most serious cases first, so if your condition is not serious or life threatening and it’s safe to do so, we would recommend seeing if you can get family or friends to help you get to the emergency department. If you’re not sure, ring NHS 111 and they will advise you.

Castle Mead Medical Centre awarded GOOD in all categories  from Care Quality Commissioning please follow link for the report https://www.cqc.org.uk/location/1-584924244

COMPLAINTS

If you are not happy with the services we provide please either write to us using the template below or speak to:

Mr Nick Cameron is the Practice Manager or Mrs Denise Luton Deputy Manager who would be happy to discuss your issues.

If you are not the patient making the complaint please also ask the patient if they are able to fill in the third party consent form before the complaint can be processed.

Please find below our policies and procedures.

Patient Complaint Form

Complaint Third Party Consent

Please send completed forms to castlemead.medicalcentre@nhs.net




 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website