Please call 111 if you need emergency medical attention

If you need medical help between the hours of 6.30pm and 8am there are many services in place to treat people who urgently need healthcare, but it isn’t a serious or life threatening emergency.

If you are unsure of the service you need, or need immediate medical advice you should call NHS 111. They can give you advice and if you need to speak directly to a health care professional then they are available on the other end of the phone, whatever the time of day or night.

Walk in services are also available at Loughborough Urgent Care Centre.

If you do need to go to the emergency department, please think about if you can manage to get there using your own transport, or a taxi. Ambulances in the area will always prioritise the most serious cases first, so if your condition is not serious or life threatening and it’s safe to do so, we would recommend seeing if you can get family or friends to help you get to the emergency department. If you’re not sure, ring NHS 111 and they will advise you.

Please do not book an appointment or attend the GP Practice if: You think you might have coronavirus or in the last 14 days you've been to a country or area with high risk of coronavirus or you've been in contacts with someone with coronavirus instead call 111 if you need to speak to someone or use the NHS111 online coronavirus service

Castle Mead Medical Centre awarded GOOD in all categories  from Care Quality Commissioning please follow link for the report

When We Are Closed

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.

Call 999 in an emergency or if somebody is seriously ill or injured - Chest pains and / or shortness of breath constitute an emergency.

Always call 999 if someone is seriously ill or injured and their life is at risk. A call operator will advise you on what will happen next.

Examples of medical emergencies include (but are not limited to):

Chest pain

Difficulty in breathing


Severe loss of blood

Severe burns or scalds


Severe allergic reactions.

If you’re unsure whether or not it’s an emergency, you can dial 111 (NHS 111) at any time.

Do you really need to go to the Emergency Department?

Emergency departments should only be used in an emergency or life-threatening situation. If you don't need emergency care, please consider one of the alternatives below.

Urgent & Emergency care:

For urgent medical attention or if you require medication in an emergency when the surgery is closed emergency care is provided by DHU Healthcare:



Fosse House Patient Line

0300 323 0671

Fosse House HCP number

0300 323 0672

When to visit an Urgent Treatment Centre (walk-in centre or minor injury unit)?

You can go to an urgent treatment centre if you need urgent medical attention, but it's not a life-threatening situation.

Call NHS 111

If you have an urgent but non life-threatening medical concern, you can get advice by calling NHS 111. Our highly trained advisers will ask about your symptoms and then advise you on what to do next.

NHS 111 is available 24/7 and is free.

The adviser will direct you to the right place of care, which can include:

sending an ambulance

connecting you to a nurse,

emergency dentist or GP

community pharmacist

booking a face-to-face appointment (where available)

providing self-care advice

Ways to contact NHS 111

Telephone: 111


Urgent Treatment Centres

An Urgent Treatment Centre can give you advice and treatment for minor injuries and ailments. You don’t always need an appointment and anyone can use the service – including those who are not registered with a GP. Urgent Treatment Centre opening hours can be found on NHS.UK

Find your nearest urgent treatment centre


A pharmacist can give advice on a minor injuries or illnesses, such as infections, cold and flu, travel advice and rashes. They can also prescribe certain medicines including emergency contraception, flu vaccines and emergency supplies of your regular prescriptions.

They often have a private consultation room if you need to talk to them in confidence.

Find your local pharmacy

About DHU:

Our Leicester, Leicestershire and Rutland urgent care offer is a truly integrated service for

patients, covering everything from planned care to urgent and emergency care.

The different types of service we deliver make us unique amongst health care providers. These include:

GP and primary care services

GP out of hours services

Urgent care and treatment centres

24/7 home visiting services

Overnight community nursing overnight

Primary care within Emergency Departments (ED)

24/7 clinical navigation HUB (GP led telephone clinical assessment, advice and signposting)

Children & Young Persons Mental Health Navigation Service

Clinical Support Provision for Rainbows Children’s Hospice

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website