Please find attached our Summer 2024 Newsletter

Summer Newsletter

Please support our colleagues at the Hinckley and Bosworth Federation by attending their Cancer Event on Tuesday September 24th from 1.30pm to 5pm.

Cancer Event Leaflet

Please find details of Castle Mead Medical Centre and Pine Close Surgery 2024 patient survey results. We are pleased with these results which show consistently high percentages above the Leicestershire and National results. This is even more impressive given the reduced funding for General Practice and the increased patient list size. Improving our online website and app technology has been part of the ongoing strategy this year and we hope patients will find it easier to contact us this way. We are proud of and grateful to every member of our team for the part that they play in the patient journey.

Patient Survey

We are looking for new members for our Patient Participation Group. The group recently celebrated its 15th anniversary and has been involved in organising a number of key changes and events over those years. We aim to meet every 6 weeks (usually on a Monday). Please find attached minutes from the last 3 meetings. If you’re interesting is having an impact on the future of your surgery, please contact us using the contact us form on the home page and follow the link to the PPG page on the website.

Minutes 16/09/2024

Minutes 10/06/2024

Minutes 15/04/2024

The Castle Mead Medical Centre and Pine Close Surgery Patient Participation Group invite you to join our Open Afternoon on September 30th from 1.30pm to 5pm.

Castle Mead Open Afternoon

In an attempt to develop how we communicate with our patients we have reviewed our current platforms and made a number of improvements to our commnuncation channels so as to ensure that important information gets to more of you than it did previoulsy. All information will be released on our different platforms at the same time.

Website:

We have decided to change our website so it is more user friendly and a huge part of our communication channels. As you can see its very different to our last one and hopefully patients can access all the information you need within one click. Your feedback is important and if you think something needs changing or is missing please let us know.

Facebook:

we have also set up a Facebook page for the surgery where we will regularly post updates and news items. Our Facebook address is Castle Mead Medical Centre and Pine Close Surgery. Please like our page and keep informed.

Newsletters:

We will be revamping our old newesletters so they will be available to read in the surgery and via the website.

Digital and Reception Noticeboards:

In our Hinckley reception area you might have noticed that we have a digital screen in the far corner. This is a fully interactive screen that has all kinds of adverts and info on including a link to our website. Please use it to find out more information. Unfortunatelly you want be able to confirm your appointment on their and you will still have to use the screen as you come into reception. In both reception areas at our Hinckley and Stoke Golding sites we have been tidying up and adding more noticeboards. These are a vital way for us to communicate with you. Please have a read through the posters and use the screen. They are there for you to use.

Calling all Patients:

We are actively recruiting patients to be part of our PPG (Patient Participation Group) and to help shape the future of your healthcare at both our Hinckley and Stoke Golding Sites.

If you are interested, please visit our dedicated Patient Participation Group Page or contact us via the None Urgent Contact box on the home page

OpCommunity:  OpCommunity is a telephone line for the armed forces community (including veterans, reservists, serving personnel, families and the wider armed forces community) to offer support and guidance around navigating NHS services and advice regarding other services that can support with issues.  Call the support line on:  0116 225 6858.  The line is open Monday to Friday, 9am-5pm (excluding Bank Holidays).

Dr Christiana Fabelurin's last day is the 5th August
Dr Adam Mohammad's last day is the 6th August
Dr Grace Duane's last day is the 6th August.

They will be replaced by the following GP registrars on August 7th.

Registrar 1 = Dr Yousuf Kharal (Returning) ST3 (?Dr Dockrell), Mon, Tues, Thurs, Fri
Registrar 2 = Dr Rehan Saeed (Returning) ST3 (Dr Dockrell), Mon, Thurs & Fri
Registrar 3 = Dr Fahd Mushahid (New) ST2 (Dr Squires May), Mon Tues, Wed & Fri.

Due to us now having a new, more patient friendly website we have archived some of our older news and will be coordinating all new news stories not only on our website but also on our facebook platform, newsletters and on the noticeboards in reception areas.

This is all so we can improve our patient communication.

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We are unable to issue Covid-19 Vaccination certificates at the practice. Please see https://www.gov.uk/guidance/demonstrating-your-covid-19-vaccination-status-when-travelling-abroad for further information.

Proof of your vaccination status will be available on the NHS App, which is also valuable for accessing your health records and ordering repeat prescriptions

Alternatively you can call the NHS helpline on 119 (from 17 May) and ask for a letter to be posted to you. This must be at least 5 days after you’ve completed your course of the vaccine, the letter may to take up to 5 days to reach you.

** Dail A Ride are happy to facilitate patients who may need to travel for their COVID Vaccinations and do not have transport please ring their number 01455 250462 to enquire**

 ** GET HELP NOW if you are thinking about suicide or going through a personal crisis there is help available, you don't need to face these thoughts and feelings alone https://www.startaconversation.co.uk/get-help-now**