At CMMC and Pine Close we consider ourselves a modern, forward thinking and friendly practice at the heart of the Hinckley & Bosworth Community. 

We strive to offer our patients an ‘outstanding’ service and whilst keeping up to date with the latest developments in the investigation and management of medical problems and their treatments, we remain committed to the ideals of traditional family medicine; namely a holistic approach with continuity of care. 

On occasions we understand there is a need for patients to raise concerns about their care and we will do our utmost to deal with situations that arise without the need for it to become a formal complaint.

If you are not happy with the services we provide please either write to us at castlemead.medicalcentre@nhs.net or add using the template below. All formal complaints will require a written submission from you so their can be no misunderstanding.

If you feel you need to speak to someone about a concern, prior to sending in an oficial written submission of complaint, please request a phone call with Mr Nick Cameron who is our Practice Manager and Complaints lead or Mrs Denise Luton Deputy Manager. They will be happy to call you back to discuss your issues and advise you of our current policy.

If you are not the patient making the complaint please also ask the patient if they are able to fill in the third party consent form before the complaint can be processed.

Please find below our policies and procedures.

Patient Complaint Form

Complaint Third Party Consent

Please send completed forms or emails of complaint to castlemead.medicalcentre@nhs.net