Question: Why do the chairs in the waiting room not face the front
Answer: Because confidentiality is difficult in an open environment by facing the chairs away from the front desk we hope to discourage people from looking at conversations with reception staff and look at our notice boards. There is never an easy solution to this.
Question: Why are the appointments only released on a Friday
Answer: We have found through trial and error if we have a set day, once a week, to release appointments and release them a week at a time we have less failed attendance and we are being consistent at the same time. They are released on line and in the surgery so patients can look on our website and see the same appointments that are available
Question: Why can I not see my named GP easiliy
Answer: We have only 3 partners and 6 doctors at the surgery. A named GP is in this practice a partner and ultimately oversees the care of the patient. We have 10375 patients therefore it is impossible for those patients all to see their named GP. We therefore advise patients to build a relationship with one of the salaried GP's who will also give them excellent care and may be more accessible.