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Castle Mead Medical Centre awarded GOOD in all categories  from Care Quality Commissioning please follow link for the report http://www.cqc.org.uk/location/1-584924244

ARE YOU FED UP WITH PHARMACIES ORDERING MEDICINES YOU DID NOT ORDER!! TAKE BACK CONTROL AND REGISTER FOR ONLINE SERVICES AND ORDER YOUR OWN PRESCRIPTIONS,  THEY CAN BE SENT ELECTRONICALLY TO THE PHARMACY TO COLLECT

COMPLAINTS

If you are not happy with the services we provide please either write to us using the template below or speak to:

Mrs Alison Ellis Practice Manager or Mrs Samantha Blower Office Manager who would be happy to discuss your issues.

If you are not the patient making the complaint please also ask the patient if they are able to fill in the third party consent form.

Please find below our policies and procedures.

Complaint Protocol.docx

Complaints brochure.docx

Complaints review 2012 2013 CMMC.doc

Complaints review 2013- 2014 CMMC.doc

Complaints review 2014 -2015 CMMC.doc

Complaint third party consent.doc

Patient Complaint form - patient to fill in.docx



 
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