Please call 111 if you need emergency medical attention

If you need medical help between the hours of 6.30pm and 8am there are many services in place to treat people who urgently need healthcare, but it isn’t a serious or life threatening emergency.

If you are unsure of the service you need, or need immediate medical advice you should call NHS 111. They can give you advice and if you need to speak directly to a health care professional then they are available on the other end of the phone, whatever the time of day or night.

Walk in services are also available at Loughborough Urgent Care Centre.

If you do need to go to the emergency department, please think about if you can manage to get there using your own transport, or a taxi. Ambulances in the area will always prioritise the most serious cases first, so if your condition is not serious or life threatening and it’s safe to do so, we would recommend seeing if you can get family or friends to help you get to the emergency department. If you’re not sure, ring NHS 111 and they will advise you.

Please do not book an appointment or attend the GP Practice if: You think you might have coronavirus or in the last 14 days you've been to a country or area with high risk of coronavirus or you've been in contacts with someone with coronavirus instead call 111 if you need to speak to someone or use the NHS111 online coronavirus service

Castle Mead Medical Centre awarded GOOD in all categories  from Care Quality Commissioning please follow link for the report

So as to ensure that all of our patients receive efficient and prompt attention, we ask for all repeat medication orders to be made by other formats. You will be able to order by the following methods:

The Electronic Prescription Service (EPS2):

The practice uses EPS2. The GP and nurse prescribers can generate, sign and transmit a prescription to the patient’s nominated pharmacy with no need to produce a paper prescription. This electronic management of prescriptions allows patients to collect their medications from a pharmacy at a location convenient to them- it could be near your place of work.

If you wish to join in this scheme please go to your preferred pharmacy and let them know you want them to be your nominated pharmacy, they will then register your details and inform us that you have joined the EPS scheme. (Please be aware you can swap to another pharmacy later if you are not happy with them) Or when you order your repeat prescription at the surgery write the name of your nominated pharmacy on the form or inform our receptionists.  

Please ask at the reception desk for your unique log-in and password details for online services.  You must have 2 forms of identification (including one form of photo ID).

Over the internet on our practice website

Post in box at the surgery (or by letterbox if we are closed)

We have a red post box located just inside the entrance of Castle Mead Medical Centre on the corner wall especially for posting prescription requests.

This is emptied morning and evening.

By fax

By Royal Mail

You may give another person permission to access your prescription details so that they may place the orders for you. This would not give them access to your medical records.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website