Please call 111 if you need emergency medical attention

If you need medical help between the hours of 6.30pm and 8am there are many services in place to treat people who urgently need healthcare, but it isn’t a serious or life threatening emergency.

If you are unsure of the service you need, or need immediate medical advice you should call NHS 111. They can give you advice and if you need to speak directly to a health care professional then they are available on the other end of the phone, whatever the time of day or night.

Walk in services are also available at Loughborough Urgent Care Centre.

If you do need to go to the emergency department, please think about if you can manage to get there using your own transport, or a taxi. Ambulances in the area will always prioritise the most serious cases first, so if your condition is not serious or life threatening and it’s safe to do so, we would recommend seeing if you can get family or friends to help you get to the emergency department. If you’re not sure, ring NHS 111 and they will advise you.

Castle Mead Medical Centre awarded GOOD in all categories  from Care Quality Commissioning please follow link for the report

**Ordering Repeat Prescriptions

The way repeat prescriptions are ordered is changing. From 30 June 2019 you will have to order your repeat prescriptions directly through your GP practice, and not your high street or internet pharmacy or appliance contractor**

For more information:  Changes to Ordering Prescriptions WLCCG

Repeat Prescriptions

Repeat prescriptions are issued provided they have been authorised by one of the Doctors.

Our practice turnaround time is 48 working hours - this does not include the weekend..  Please note this is when the prescription will be ready for you to collect at the surgery.  If you have arranged to collect your medication from a chemist this timescale does not include your pharmacies collecting/processing time.  If ordered on a Friday afternoon before 6pm the prescription would not be ready until Tuesday afternoon (or Wednesday morning if ordering for Stoke Golding).

Please ask at the reception desk for your unique log-in and password details for online services.  You must have 2 forms of identification (including one form of photo ID).

We also have a red post box located just inside the entrance of Castle Mead Medical Centre on the corner wall especially for posting prescription requests. This is emptied morning and evening.

Introduction of the electronic prescription service (EPS2) at: Castle Mead Medical Centre

The practice uses EPS2. The GP and nurse prescribers can generate, sign and transmit a prescription to the patient’s nominated pharmacy with no need to produce a paper prescription. This electronic management of prescriptions allows patients to collect their medications from a pharmacy at a location convenient to them- it could be near your place of work.

If you wish to join in this scheme please go to your preferred pharmacy and let them know you want them to be your nominated pharmacy, they will then register your details and inform us that you have joined the EPS scheme. (Please be aware you can swap to another pharmacy later if you are not happy with them) Or when you order your repeat prescription at the surgery write the name of your nominated pharmacy on the form or inform our receptionists.  

The Practice does not take repeat prescription orders over the telephone (only in exceptional circumstances)

Although we appreciate that this is a convenient way to order it has actually been an area of concern for some time within the practice. Our main concern is with regard to clinical safety and the need to ensure that orders are 100% correct. In addition, there are times during the day when other patients cannot get through because the lines are engaged and the receptionist is busy. The receptionists spend a great deal of time trying to work out which medication the order is for, while other patients are waiting.

In order to provide a clinically safe prescription service and also ensure that all of our patients receive efficient and prompt attention, we feel it is appropriate to ask for all repeat medication orders to be made by other formats.

You will be able to order by the following methods:

Over the internet on our practice website

By fax

Post in box at the surgery (or by letterbox if we are closed)

By Royal Mail

You may give another person permission to access your prescription details so that they may place the orders for you. This would not give them access to your medical records.

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