Please call 111 if you need emergency medical attention

If you need medical help between the hours of 6.30pm and 8am there are many services in place to treat people who urgently need healthcare, but it isn’t a serious or life threatening emergency.

If you are unsure of the service you need, or need immediate medical advice you should call NHS 111. They can give you advice and if you need to speak directly to a health care professional then they are available on the other end of the phone, whatever the time of day or night.

Walk in services are also available at Loughborough Urgent Care Centre.

If you do need to go to the emergency department, please think about if you can manage to get there using your own transport, or a taxi. Ambulances in the area will always prioritise the most serious cases first, so if your condition is not serious or life threatening and it’s safe to do so, we would recommend seeing if you can get family or friends to help you get to the emergency department. If you’re not sure, ring NHS 111 and they will advise you.

Please do not book an appointment or attend the GP Practice if: You think you might have coronavirus or in the last 14 days you've been to a country or area with high risk of coronavirus or you've been in contacts with someone with coronavirus instead call 111 if you need to speak to someone or use the NHS111 online coronavirus service

Castle Mead Medical Centre awarded GOOD in all categories  from Care Quality Commissioning please follow link for the report


Your GP Surgery is now a Signposting Practice

The Situation

Its no secret that your NHS is under Pressure. Illnesses are becoming more complicated, the population is living longer and budgets are being cut. The Result? Your GP's patient list is growing.

This, as some patients may have experienced, means that securing an available appointment with your GP is becoming more and more difficult.

The solution

To save you the hassle of a trip to you GP Surgery, your NHS now offers a number of community services and self-care options that you can access without the need for seeing your GP in the first place.

But how are you, the patient, able to find out about what services and options are available to you?

The reception team at your GP Surgery are now 'Active Signposters'

What does this mean?

If you request an appointment at your surgery, the receptionist may ask you the reason why you are calling.

If you provide the reason for your call, there is a possibility that the receptionist may be able to give you information about any services or self -care sources that you could  access for your symptoms, without the need for seeing your GP.

It is then your choice what to do with the information  you are provided with.

To help, there is now a patient-friendly website filled with information about your community service and self-care options:

Put simply, your GP Surgery is empowering you to:

Get the best help, first time

What does this mean?

    • Active Signposters provide information NOT advice. You choose what to do with the information you are given.
    • You do not have to say what your symptoms are if you don't wish to, but doing so may get you the help and information that you need more easily (and possibly, quickly).
    • Receptionists are NOT trying to be doctors or make medical assessments.
    • Receptionists are duty bound to respect your confidentiality as all times, in exactly the same way as a GP or Nurse.
    • GPs and their Staff are supporting and encouraging this programme.
    • 'Active Signposting' is a national programme being rolled out across the country - funded by NHS England and promoted by RCGP.

For more information on community services and self-care sources available to patients in Leicestershire:

Get the best help, first time.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website