Repeat prescriptions are issued provided they have been authorised by one of the Doctors.
Please give at least 24 hours notice when requesting a repeat prescription. (Does not include the weekend)if ordered on a Friday afternoon before 6pm would not be ready until Tuesday afternoon (or Wednesday morning if ordering for Stoke Golding)
Prescriptions will be ready for collecting within 48 weekday hours.(Does not include the weekend)
Please ask at the reception desk for your unique log-in and password details for online services.
We also have a red post box located just inside the entrance of Castle Mead Medical Centre on the corner wall especially for posting prescription requests. This is emptied morning and evening.
Introduction of the electronic prescription service (EPS2) at: Castle mead Medical Centre
From 15th October the practice is going to use EPS2. The GP and nurse prescribers can generate, sign and transmit a prescription to the patient’s nominated pharmacy with no need to produce a
paper prescription. This electronic management of prescriptions allows patients to collect their medications from a pharmacy at a location convenient to them- it could be near your place of work.
If you wish to join in this scheme please go to your preferred pharmacy and let them know you want them to be your nominated pharmacy, they will then register your details and inform us that you have joined the EPS scheme. (Please be aware you can swap to another pharmacy later if you are not happy with them) Or when you order your repeat prescription at the surgery write the name of your nominated pharmacy on the form or inform our receptionists.
With effect from 1st November 2015 the Practice will cease to take repeat prescription orders over the telephone.
Although we appreciate that this is a convenient way to order it has actually been an area of concern for some time within the practice. Our main concern is with regard to clinical safety and the need to ensure that orders are 100% correct. In addition, there are times during the day when other patients cannot get through because the lines are engaged and the receptionist is busy. The receptionists spend a great deal of time trying to work out which medication the order is for, while other patients are waiting.
In order to provide a clinically safe prescription service and also ensure that all of our patients receive efficient and prompt attention, we feel it is appropriate to ask for all repeat medication orders to be made by other formats.
You will be able to order by the following methods:
Over the internet on our practice website
Post in box at the surgery (or by letterbox if we are closed)
By Royal Mail
Most other surgeries ceased to take repeat prescription orders by telephone sometime ago.
If you would like to register to use the internet to place your orders please speak to the receptionist to arrange a secure password. You may give another person permission to access your prescription details so that they may place the orders for you. This would not give them access to your medical records.
It will take some time for the new procedures to settle down but we hope that you will see a benefit to the changes with quicker and easier access both over the telephone and at the reception desk.